AccessData Group believes that support and service are paramount to maintaining loyal customer base and delivering great product. 

Log in to the AD Summation Support Knowledge Base to access the following items: 

• Product Updates includng installation instructions
• Best Practice Guides
• Printable and video product tutorials

For Technical White Papers, visit the Resource Library.

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Customers with current maintenance can contact our product support staff or submit a Support Request Form for techical support.

We are constantly improving our products. Please use the Feature Request Form to inform us of functionality or enhancement you would like to see in future releases.

AD Summation offers specialized, high level certification training courses on a regular basis.

For more information on  all of AD Summation Certification courses, please click here.

Learn about our Advanced Certification Training.

AccessData Group offers a range of client services and enterprise-level systems services and support to ensure you make the most of your investment.

AccessData Group Client Services is a group of highly-skilled consultants that provide Summation Enterprise customers expert help with:

• Installation
• Management and Administration
• Migration
• Training
• Custom Solutions

Contact us for more information:

800.735.7866 | 415.442.0404  |  Fax: 415.442.0403  |  sales@summation.com 
* Submit a request for more information or consultation.

All licensed AD Summation customers have access to our knowledge base. If you are current on maintenance you can access this site to find:

• Product updates
• Tech-Notes
• Latest product enhancments

Founded in 1988 by two litigators, Summation pioneered electronic litigation support, and for more than 20 years, we have continued to pride ourselves on our technological innovation. As a result, over 60,000 legal professionals use Summation software, your clients among them!

The following materials will provide you with the knowledge you need to deliver products and services specially designed to dazzle your Summation clients.

iBlaze and Enterprise Realtime Information

Summation transcript and realtime capabilities enable attorneys to optimize their investment in depositions.  Our hallmark integrated search feature allows attorneys at deposition to simultaneously search electronic evidence, OCR text and the document database as well as realtime transcript text!

• Connecting to Summation Realtime 
  A condensed realtime connection overview containing step-by-step instructions and screen shots, as well as short synopses of realtime features
• Summation Realtime Connection, Troubleshooting and Features 
  In-depth document covering connection steps and troubleshooting, as well as realtime features
• Recommended CAT System Realtime Connection Settings for Summation
  Chart containing recommended realtime settings for both CT Summation and common CAT systems
• Summation iBlaze Court Reporter Demo Version 3.0 * 
  A 6-month demonstration version of iBlaze that can be used by court reporters for:
• Practicing the steps of the realtime connection process
• Testing the integrity of SBF files

* Please email Nancy.Hopp@Wolterskluwer.com to request software download.

Summation Briefcase Format (SBF) Files

Using TranSendCR® Plus, create links between specific transcript text and scanned exhibit files using your choice of alias words or phrases (for example, “Plaintiff’s Exhibit No. 1”). Then bundle the final transcript, exhibits, and synchronized video into one compact Summation Briefcase Format (SBF) file.  When attorneys using Summation click on “Plaintiff’s Exhibit No. 1” in your transcript, the corresponding exhibit image will appear. But, even more impressive, SBF exhibit files are also incorporated into Summation’s powerhouse Core Database, where they can be searched and annotated, a huge benefit to attorneys and paralegals! 

• SBF File Benefits 
  Spells out the benefits of SBF file delivery for Summation users
• File Types Supported by iBlaze and SBF Format 
  Compares the file types supported by iBlaze vis-à-vis those which can be incorporated into SBF files
• TranSendCR Plus v2.1.5 software*
  Free software for creating transcript-and-exhibit SBF files for easy loading into Summation software.  TranSendCR Plus is complimentary and requires no usage fees.
  
  * Please email Nancy.Hopp@Wolterskluwer.com to request software download.

Summation Court Reporter Liaison Nancy J. Hopp is a former court reporter with 25 years in the field who understands your challenges and can assist you with any Summation-related questions you may have. 

Nancy J. Hopp, CSR, RDR, CRR, CMRS, NCRA Realtime Systems Administrator
Summation Court Reporter Liaison
Nancy.Hopp@WoltersKluwer.com  |  877-737-0800